FAQ

I live in Denmark. Can I rent a tax-free car?

No. Only people residing outside Denmark can rent a tax-free car.

Do I need to complete all the information fields?

The required information is:

  • - first and last name
  • - phone #
  • - email address
  • - flight # if arriving by airplane

What is the minimum age required to rent a car?

The minimum age for renting a car is 20 years old for economy cars vehicle groups M***, E*** , 21 years old for standard cars C***, I*** ,  25 years old,for luxury cars F***, P***, S***, X***.  .A young driver surcharge of 119DKK will be applied for drivers under 26 years of age

What are the drivers license requirements?

The renter and the driver have to be in possession of a valid driving license. Driving licenses printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driving license. For driving licenses from countries not part of the Geneva/Vienna Convention on Road Traffic (e.g. China), an official translation of the license in English must be presented with the original license. Certain tariffs and conditions apply for Non-Danish residents only. These tariffs and conditions are not available to customers residing in Denmark due to taxation regulations. Please remember to select your "Permanent country of residence" when booking a rental car.

Where is the pick up location for my rental car?

In airports - proceed directly to the SIXT counter. In non-airport locations - go to the address listed on your confirmation.

Special instructions for Kastrup:

After exiting customs please follow the signs to the Car Rental Center. Exit the airport through the main entrance in Terminal 3 and proceed to the free shuttle bus that will pick you up at the Bus Stop in front of the Clarion Hotel across from the main airport entrance. The shuttle bus will drive you directly to the Sixt office located just a couple of minutes’ drive from the terminal.

Where do I return the car?

Go to the designated car rental return area in the airport. In non-airport locations - bring the car to the address listed on your confirmation.

What does my quoted price include?

Your price includes liability insurance and collision damage waver (CDW) and unlimited mileage up to a 27 day rental period.

When do I pay for my car rental?

We do not collect any credit card information at the time of your booking. You will pay at the rental counter when you pick up your car. We accept all credit cards from internationally recognized credit card companies - such as American Express, Diners Club, Eurocard/MasterCard and Visa  Debit cards: MasterCard Debit and Visa Electron is ONLY accepted for car groups E***, C***  I***  and Max 30day rental. Dankort is accepted for rentals with an expected maximum price of 2,000.00 DKK. Twice the rental amount will be charged from the card at the beginning of the rental

Are vehicles equipped with winter tires?

In the winter season (November 1st through April 1st) winter tires can be added as an extra when you book your car.

Are child seats available?

Child seats are listed under "extras" when you book your car.

Do I have to fill-up before returning the vehicle?

No. It is not necessary to fill-up before returning the car. You will be charged the local fuel rate plus a refuel charge of 150DKK.

Am I allowed to extend a rental?

Yes. Simply call the Sixt customer service # listed on your rental contract.

Can I return the car when your office is closed?

Yes you can return your car at all of our locations 24 hours a day.

What does it mean when a car category is "On Request"?

On Request means that the car category you are booking is in short supply and must be handeled manually. You will receive a "Confirmation" or "Declined" within 24hr.

Where do i pick up the car?

Our main pick up location is:

Sixt Rent a Car
Copenhagen Airport Car Rental Center
Lufthavnsboulevarden, 2770 Kastrup, Denmark